Expert guidance. Guaranteed uptime. No surprises.
We provide technology advisory, vendor-neutral architecture consulting, and Annual Maintenance Contracts for enterprise kiosk, desktop, and cloud software portfolios — with defined SLAs, a dedicated account engineer, and transparent monthly reporting.
Everything your support & advisory engagement needs,
with full transparency
A support contract that tells you what's happening, not just that we're working on it.
Dedicated Account Engineer
Every AMC client is assigned a named account engineer who knows your codebase, your hardware, and your escalation contacts. No ticket-queue roulette, no explaining the context every time.
SLA-backed Incident Response
Critical (system down): 4-hour response, 8-hour resolution. High (degraded): 8-hour response, next-business-day resolution. All tracked in your shared dashboard — we don't self-report on SLAs.
Proactive Maintenance & Patching
Monthly OS, .NET runtime, and SDK updates applied to staging, tested, and promoted to production within the maintenance window. No emergency patches because we let updates accumulate.
Monthly Health & Performance Report
Uptime, incident summary, patch status, hardware peripheral health, and upcoming EOL warnings — all in a single PDF report emailed to your IT manager on the 1st of each month.
Technology Advisory
Quarterly architecture review: is your stack still the right choice? Are there better hardware SDK versions? Should you migrate to .NET 10? We surface the roadmap risks before they become incidents.
Change Request Management
Minor enhancements (UI tweaks, new report columns, config changes) are bundled into monthly change releases under the AMC — no separate SOW, no project management overhead.
From AMC onboarding to ongoing support
in three phases
We've designed our AMC process to eliminate the most common support failure: the client not knowing what's being done or when.
Onboarding & Knowledge Transfer
We document your full system — architecture, deployment, hardware inventory, integration map, and escalation tree. The account engineer spends a week on-site to understand your specific environment.
Active Support & Monitoring
Monitoring agents installed on all kiosks and servers. Incident response follows the SLA. Monthly maintenance window applied to all systems. Monthly report delivered on the 1st.
Advisory & Roadmap
Quarterly technology review with your IT leadership — covering stack health, vendor EOL risks, hardware lifecycle, and recommended enhancements for the coming quarter.
A support partner who understands
your full kiosk ecosystem
Most support partners don't understand hardware SDKs, kiosk OS lockdown, or ERP integration — so they escalate to the OEM for everything. Our team built the systems we maintain — we understand them to the root cause.
Enterprise-grade tools.
Production-proven stack.
We work exclusively with mainstream, long-term-supported Microsoft and cloud-native technologies — so your investment stays maintainable for years, not just sprints.
Ready for enterprise support with real SLAs?
100+ clients trust us to keep their kiosk and enterprise software running. Get a tailored AMC quote in 48 hours — dedicated engineer, defined SLA, monthly reporting.